Tue 21 Jun 2011
A tip of the hat to Safeway Inc. for demonstrating that even corporate chains can be good guys.
As I explained in a March 31 posting: on Feb. 22, I bought $3.67 worth of Asian chicken wings from the deli counter of the San Anselmo Safeway store, thinking the spicy wings would make a good snack on my way back over the hill to West Marin.
The fried wings seemed tender enough, but when I bit into one, I felt a sharp pain in my lower jaw. I checked and discovered the wing had been sitting in the warming tray so long that the bottom side had become rock hard. Biting into it was like biting into a pebble.
When the pain stayed with me, I went to my dentist, who took an x-ray and confirmed the tooth had fractured at the gum line. He removed the top half of the tooth and referred me to an oral surgeon to remove the root and begin the process of replacing it with an implant. By now I’m well on my way to getting an implant, with the process expected to last eight months and cost more than $4,600.
As soon as I’d had my first dental appointment, I told the store manager what had happened, and he said it was store policy to make customers whole in such matters. He told me to provide a written account of the incident. I also gave Safeway the dentists’ estimates.
It took three months for Safeway Inc. to process my claim, but a week ago Safeway sent me a check covering my losses. From time to time, most people find themselves in unpleasant dealings with large institutions, so I was pleased to discover Safeway behaving the way one would hope.